Droplr IntegrationsRunning A CompanyIntercom and Droplr for Customer Service Posted on November 2, 2016 | Written by Droplr Customer service is an art, and for an artist, a picture is worth a thousand words. Intercom brings marketing, feedback, and support software together in a platform that turns the complicated customer service tangle of yesteryear into a streamlined process. Droplr takes that process one step further by incorporating easy-to-create, effective visuals in customer conversations.We’ll just put it this way:Why show and not tell?The human brain processes images 60,000 times faster than written words. Barraging customers with confusing tomes of text wastes their time and yours. With Droplr, take a screenshot and drop in a quick arrow to show a customer where to click, or create a screencast to show the customer step-by-step what to do, narrating with your own personalized comments and instructions. This will take your customer service to the next level – not to mention make things more seamless for all involved.Providing a personal experience.Droplr allows you to incorporate images from an individual customer account, so while you may be resolving a customer service issue you’ve addressed many times before, your customer doesn’t feel like you’re reading from a script; with a few quick clicks, you’re saying, “I’m looking at your account and solving your problem.”Endless Possibilities.The brush can’t paint by itself. Droplr is simply a tool. But as a tool, Droplr is a veritable Swiss army knife of possibilities, and the employee who wields it has the freedom and the creative power to design the perfect visual solution for a problem, bringing individual expression, knowledge, and experience to the forefront of customer engagement.