Intercom + Droplr Integration
Intercom lets companies engage, educate and support their customers in a personal and direct way like no other customer communication messaging platform. Droplr facilitates this by allowing the use of visuals in a simple, time-efficient way.
Pictures are louder than words
Use them and make communicating with customers simple, personal and fun
Empower your support team to respond more promptly
Boost your customer satisfaction with clear and swift responses. By sending a visual rather than writing, you significantly speed up handling your customers’ requests and are able to help them in a clear way. With Droplr, all it takes is a single mouse click to capture a screen and drag-and-drop to embed it in your message.
Enrich your email campaigns with visual elements
You want the emails you send to your customers as engaging and informative as possible. Add new dimension to your emails and leave your customers in awe: Use Droplr to create graphical elements in a time-efficient way. Snap images and add informative, or fun, markups to make your emails more attention grabbing. Or, record screens and embed them easily in seconds, regardless of their size.
Cut down on the multiplicity of tools
Instead of using separate tools for screen capturing and editing the images, use one that allows you to: snap, crop, and mark the image up. Spare yourself the trouble of looking for it in the dark recesses of your computer. Droplr gives you total control over the visual message you’re sending and cuts down on the number of click necessary to complete the task.
How does it work?
Activate the integration in Intercom
Access your account in your Intercom instance. Click on your avatar in the left bottom corner. A pop-up menu will appear. Go to Integrations and find Droplr on the list and integrate.
Snap a screenshot or record a video showing the solution to the problem
Use Droplr’s hotkeys to streamline the process. It takes just a couple of clicks and the video content or the screenshot is uploaded to the Droplr app.
Drag and drop the file to your Intercom message
Click on the Droplr app icon and grab the link to your file. Drag it to your reply to the customer. It’s ready to send.