Droplr Blog

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Screenshots are essential to any great Support Team

Time is short, and customer service requests often take too long, both for the parties requesting assistance and the representatives providing it. Consider this all-too-common scenario: A customer calls to resolve an ongoing issue. Support history goes back three months, with a seemingly endless back and forth of emails, phone calls, and messages. Each new… View Article

customer service staff on the phones

Customer Service Tips for Improving Net Promoter Score

Happy customers are good,  but overjoyed customers — the ones who run out onto the street (or Twitter) and sing your praises — are better. Companies strive to provide a level of experience and service that leaves every customer feeling this passionate about their product or service. And there are many ways to measure customer… View Article