No More Breakdown In Communication
Remember the game Telephone? You sit in a circle and whisper something in the ear of the person sitting next to you, continuing on until the last person repeats the original words—or attempts to. Inevitably, the statement that makes it full circle barely resembles the original. This type of muddled communication earns a few giggles at a slumber party, but in business, it’s never a good thing.
How often does your company experience this same sort of breakdown? Perhaps you find yourself scratching your head and wondering how a simple bug fix was lost in translation. You asked Joey from the development team to diagnose a problem so you could provide a solution to a customer. But Joey assigned the bug to another team member, who assigned it to another team member, and so on, and now no one seems to understand quite what the original issue was. It seems to have simply been forgotten—except by you, and more importantly, by the customer who’s still waiting for the issue to be resolved. Sound familiar?
Often we work in hectic environments—our companies and their many departments are communicating via Slack, Intercom, Pivitol Tracker, Jira, Skype, Asana, text, email, video conferencing tools, and even good-old-fashioned telephone… Differences in communication platforms or styles can often be the disconnect when trying to solve a bigger issue.
This is where a picture becomes much more valuable than words, coming across loud and clear every time. Screenshots, annotated screenshots, and screencasts have shaped the way that many teams around the globe communicate.
Remember Joey? His team started using Droplr and was able to see from the annotated screenshot below just what needed to be fixed. And since a link to the screenshot could easily be shared, there were never any incomplete instructions or miscommunications as it was passed down the line.
A crystal clear message means less errors and a quicker resolution. No telephone games here: if there’s a man in the middle, he’s always getting the message right.