How to Increase Productivity in Customer Support

Life as a customer support rep often involves an overwhelming flurry of to do’s: billing questions, bug reports, sales and account questions, feedback, inquiries, feature requests… It’s easy to find yourself going about your day with a kind of tunnel vision, fixated on simply clearing tickets versus meeting your broader and more important goals.

 

Droplr is a tool to help you get back on track to the big picture. The tool is bound to have a positive impact on each one of the 1,001 tasks you take on every day and will help you increase productivity in customer support.

 

customer success manager's area of duties

 

Many support teams have implemented Droplr into their everyday workflow to facilitate quick, clear communication: When communicating with a coworker or another department, you have a tool to convey precise information with a few clicks. When communicating with a customer, you have the opportunity to add a personal touch—the hallmark of a good customer service experience.

 

Showing a customer a screenshot of her own billing information, for example, tells her that you’re taking care of her specific issue and giving it your full attention, not just reading from a script.

 

According to a 2011 AmEx survey, happy customers tell, on average, nine people about especially good customer service experiences. That would mean that over the course of a 250 “working” day year, you’d expose your business to 2,250 more people hearing positive stories about you!

 

Whether you’re emailing Joe from IT or speaking on the phone with a customer, Droplr helps you manage your day and make the most of every interaction and connection. Now you’ll clear those tickets in no time.

 

And speaking of valuable customers and top-notch customer service… If you have any questions at all, please don’t hesitate to reach out! Just email us at hello@droplr.com

 

 

Many support teams have implemented Droplr into their everyday workflow to facilitate quick, clear communication: When communicating with a coworker or another department, you have a tool to convey precise information with a few clicks. When communicating with a customer, you have the opportunity to add a personal touch—the hallmark of a good customer service experience.
Showing a customer a screenshot of her own billing information, for example, tells her that you’re taking care of her specific issue and giving it your full attention, not just reading from a script.
According to a 2011 AmEx survey, happy customers tell, on average, nine people about especially good customer service experiences. That would mean that over the course of a 250 “working” day year, you’d expose your business to 2,250 more people hearing positive stories about you!
Whether you’re emailing Joe from IT or speaking on the phone with a customer, Droplr helps you manage your day and make the most of every interaction and connection. Now you’ll clear those tickets in no time.

 

And speaking of valuable customers and top-notch customer service… If you have any questions at all, please don’t hesitate to reach out! Just email us at hello@droplr.com

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Nicole Pressprich

Client Advocate, and Cyclist

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