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Droplr + Intercom

Overview for Intercom

What is Intercom?

Intercom is a customer messaging platform that allows you to connect with customers directly from your homepage. Its name is a play off of an “intercom system” as Intercom software is likewise meant to facilitate communication between people in different locations. The intercom chat function can be set up to send a custom message to customers who click on your page. From there, customers can reply and be directed to seek additional information, schedule a meeting, or access live chat with a customer service agent.

Intercom’s Team Inbox displays all chats from customers who have accessed the Intercom live chat. The inbox can be accessed by anyone on your team, though you can also set separate inboxes for different categories such as sales and support. Intercom’s custom bots can qualify leads automatically and route them to the correct team member. Inbox also lets you communicate with your teammates to collaborate on questions and share schedules.

The intercom app integrates with more than 150 other apps such as Zapier, Google Meet, Calendly, and Droplr. This lets you schedule meetings, start video calls, and share images directly from the intercom chat or inbox. Intercom also integrates with apps that track sales numbers, analyze results, and provide suggestions for future success. Finally, Intercom also includes API functionality so users can design their own integrations if they can’t find one that meets their needs. 

Intercom pricing begins at $39/month for those focused on customer support and includes one seat, live chat, a customer database, reports, a shared inbox for teammates, and an integration with Slack. Essential features for businesses such as custom bots, multiple team inboxes, personalized onboarding, and integrations with Salesforce and other essential apps cost a minimum of $499/month with an annual plan. Features such as product tours, advanced lead generation, advanced customer engagement, and advanced support automation can be added for hundreds of dollars per month. 

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