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Intercom

Droplr + Intercom

Intercom Pros & Cons

Pros:

  • Integrations

    Intercom’s variety of functions and numerous integrations means that you can access all the CRM and sales tools you need from one app.
  • Google Sign In Capability

    You can use Google sign in to access your Intercom account, further strengthening integrations between the two platforms and adding extra security.
  • Simple Interface

    Intercom’s interface is simple to use for both users and clients and integrates seamlessly with your website.
  • Free Trial

    Before committing, you can sign up for a 14-day free trial.
  • Business Growth

    Using Intercom can grow revenue for your business by up to 450%.

Cons:

  • Intercom Pricing

    No free plan means that, no matter what, you will have to set aside part of your operational budget for Intercom.
  • Costly Add-ons

    Essential add-ons such as product tours, automated answers, smart campaigns, and account-based marketing cost extra each month, making Intercom’s pricing even more expensive.
  • User Limit

    Intercom charges extra fees once you exceed 250 chatting users.
  • Pop-Up Messaging

    Some customers or clients may be driven away by greeting bots that pop-up when they first access a webpage.
  • Pricing Changes

    Intercom pricing plans change frequently. For example, the plans have changed in terms of name and cost since the beginning of 2020.
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