IntercomDroplr + Intercom OverviewTop UsesTips & AdviceCompetitorsIntercom Top UsesIntercom is especially useful for sales teams and customer service representatives who need to boost customer engagement and retention rates to grow and make revenue. For sales, Intercom Intercom also lowers customer acquisition cost by decreasing the time and materials spent acquiring new customers. Intercom’s customizable bots automatically route leads based on set rules and can interact with customers 24/7. Intercom also integrates with excellent tools for sales teams like Salesforce, Salesmachine, and Chili Piper.For customer service representatives, Intercom provides an easy way to contact and communicate with clients. Intercom’s chat function lets representatives assist clients on the company’s front page. Additionally, chat bots can guide customers to custom help center articles even when no representative is available.