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Intercom

Droplr + Intercom

Intercom Tips & Advice

 

  1. Contact Intercom about their custom enterprise packages to get the best deal for the services you need. 
  2. Contact Intercom about annual plans to save money. 
  3. Need to communicate using screenshots or screen recordings? Integrate Droplr with Intercom to easily drag & drop your screenshots into the chat. 
  4. Check out Intercom’s Integrations store and integrate all the apps you already own. This will let you do even more things from Intercom’s chat and Inbox such as schedule meetings, collect online payments, send surveys, and track sales.  
  5. Check out Intercom’s learning resources. Intercom includes an Academy with courses on how to best use the platform, a Help Center to help with installation and

Pros:

  • Intercom’s variety of functions and numerous integrations means that you can access all the CRM and sales tools you need from one app
  • You can use Google sign in to access your Intercom account, further strengthening integrations between the two platforms and adding extra security
  • Intercom’s interface is simple to use for both users and clients and integrates seamlessly with your website
  • Before committing, you can sign up for a 14-day free trial
  • Using Intercom can grow revenue for your business by up to 450%

Cons:

  • No free plan means that no matter what you will have to set aside part of your operational budget for Intercom
  • Essential add-ons such as custom bots, product tours, answer bots, and help center articles for customers cost an extra monthly fee
  • Intercom charges extra fees once you exceed 250 chatting users
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