Intercom

Intercom Pros & Cons

Pros:

• Integrations

  Intercom’s variety of functions and numerous integrations means that you can access all the CRM and sales tools you need from one app.
• Google Sign In Capability

  You can use Google sign in to access your Intercom account, further strengthening integrations between the two platforms and adding extra security.
• Simple Interface

  Intercom’s interface is simple to use for both users and clients and integrates seamlessly with your website.
• Free Trial

  Before committing, you can sign up for a 14-day free trial.
• Business Growth

  Using Intercom can grow revenue for your business by up to 450%.

Cons:

• Intercom Pricing

  No free plan means that, no matter what, you will have to set aside part of your operational budget for Intercom.
• Costly Add-ons

  Essential add-ons such as product tours, automated answers, smart campaigns, and account-based marketing cost extra each month, making Intercom’s pricing even more expensive.
• User Limit

  Intercom charges extra fees once you exceed 250 chatting users.
• Pop-Up Messaging

  Some customers or clients may be driven away by greeting bots that pop-up when they first access a webpage.
• Pricing Changes

  Intercom pricing plans change frequently. For example, the plans have changed in terms of name and cost since the beginning of 2020.