Intercom Droplr + Intercom Overview Top Uses Pros & Cons Tips & Advice Competitors Intercom Top Uses Sales Teams Intercom lowers customer acquisition cost by decreasing the time and materials spent acquiring new customers. Intercom’s customizable bots automatically route leads based on set rules and can interact with customers 24/7. Intercom also integrates with excellent tools for sales teams like Salesforce, Salesmachine, and Chili Piper. You can replace the Intercom logo with your company’s logo to further advertise your product. Customer Service Representatives Intercom provides an easy way to contact and communicate with clients. Intercom’s chat function lets representatives assist clients on the company’s front page. Additionally, chat bots can guide customers to custom help center articles even when no representative is available. You can replace the Intercom logo with your company’s logo to reassure customers that they are talking to the correct representative. Employee Communication Intercom includes an Inbox with which employees can communicate with one another. This makes it easy to share schedules and coordinate problem-solving.